Reference

How 8vvv Handles Your Personal Information

This Privacy Policy explains what information we collect when you open an account with 8vvv, how we use it, and how you can request changes or deletion. Access to our platform depends on local law and is available where local law permits.

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8vvv How 8vvv Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete your personal data, our support team handles privacy requests directly. Reach us through the channels below and include your registered account number so we can locate your records without delay. We aim to acknowledge your request promptly and confirm the outcome once it is processed.

Live Chat Start a live chat session from your account dashboard. Mention your privacy request at the opening so the agent routes it to the right team immediately.
Email Support Send your data request to our support email address listed in the account help section. Include your registered mobile number and the nature of your request.
Account Help Centre Log in and visit the Help section under account settings. Use the privacy request form there to submit your query with your details already pre-filled.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across your account, your payment records and your session data. The four areas below cover how we handle data in practice — from wallet transactions to cookie retention and account access logs.

Payment Data Security

JazzCash, Easypaisa and Raast transaction details are stored with encryption. Only the reference number and amount are retained; full wallet credentials are never logged on our side.

Account Access Logs

Every login to your account is recorded with device type and IP address. If we detect an unusual session, access is flagged and you receive an alert to your registered contact.

Cookie and Session Data

Session cookies keep you logged in across pages. Preference cookies remember your language and payment choice. You can manage both from browser settings without losing your account data.

Data Retention and Deletion

Account records are kept while your account remains active and for a period after closure as required by applicable law. Submit a deletion request through support and we will confirm the timeline.

Common Questions About Your Data at 8vvv

Below are the questions we hear most often about how personal data is handled. If your question is not covered here, contact us through live chat or the help centre form.

We collect your name, mobile number, email and the payment method you register — such as JazzCash, Easypaisa or Raast. Device and session data is also logged for account security purposes.

No. Your wallet number is used only to process your deposit or withdrawal. It is not passed to third parties beyond what the payment processor requires to complete the transaction.

Contact support through live chat or the account Help Centre form. Include your registered mobile number and state that you are requesting a data access copy. We will respond once we locate and prepare your records.

Yes. Submit a deletion request through support after closing your account. Retention periods may apply under local law, but we will confirm exactly what is kept and for how long.

Cookies keep your session active and remember your payment preference. You can disable them in your browser settings at any time, though this will log you out of your current session.

Reach out immediately via live chat or email support with your account number and a description of the concern. Our team reviews privacy complaints and responds with a written outcome once the review is complete.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.